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Refunds & Returns Policy

At Diazepam Store UK, customer satisfaction and safety are important to us. This policy explains how refunds, returns, and cancellations are handled for products purchased through our website.

Important Health & Safety Information

Medicines and healthcare products.

For safety, hygiene, and regulatory reasons, medicines and certain healthcare products cannot usually be returned once they have been dispensed or dispatched, unless the item is faulty, damaged, incorrect, or otherwise not as described.

Order Cancellations

You may request to cancel your order before it has been dispatched. If the order has not yet been shipped, we will normally issue a full refund.

If the order has already been dispatched.

Cancellation may not be possible. In that case, the order will be handled under the returns policy below.

Returns Eligibility

Returns are generally accepted only when:

  • The item was received damaged
  • The wrong item was supplied
  • The item was faulty or defective
  • The item was not as described on the website

To be eligible for a return, please contact us within 14 days of receiving your order and provide your order number and a description of the issue. Photographs may be requested for damaged or incorrect items.

Items That Cannot Be Returned

For health and safety reasons, we cannot usually accept returns of:

  • Opened medicines
  • Dispensed prescription products
  • Products with broken seals
  • Perishable or hygiene-sensitive items unless faulty

Refund Process

Once an approved return has been received and inspected, we will notify you of the outcome. If approved, refunds are typically issued to the original payment method within 5–10 business days, depending on your payment provider.

Refunds may include

The product cost, standard shipping charges for incorrect, faulty, or damaged items, and any additional amount required by applicable consumer rights law.

Exchanges

Where appropriate, we may offer a replacement item instead of a refund for damaged, faulty, or incorrect products.

Consumer Rights

This policy is intended to comply with UK consumer protection legislation. Your statutory rights are not affected by this policy.

Contact Us

If you need assistance with a return, refund, or cancellation request, please contact our customer support team with your order details and a description of the issue.